Completed -
The scheduled maintenance has been completed.
Apr 20, 14:00 EDT
In progress -
Scheduled maintenance on the Engage platform is currently in progress. We will provide updates as necessary.
Apr 20, 11:30 EDT
Scheduled -
We will be undergoing scheduled maintenance on the Engage standalone platform between 11:30 AM ET and 2:00 PM ET on April 20, 2024. During this time, the Engage platform will be temporarily unavailable. We will work to complete this maintenance as quickly as possible and be closely monitoring.
Apr 20, 11:29 EDT
Resolved -
We have identified the issue and calls should now be processing in real-time. We will be monitoring the results closely.
Apr 12, 20:17 EDT
Investigating -
We are currently investigating an issue impacting Chorus call processing. Customers may see calls showing in "Live" status and not accessible to view after the call has completed. All impacted calls were recorded and will be available once we have resolved this incident.
Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Apr 12, 20:01 EDT